Frequently
Asked Questions

From guarantees and legalities to enquiring about orders and payment
processes -- chances are you have questions. We’ve done our best to give you answers to some of the most frequently asked questions here. Still have concerns? Feel free to reach out to us.

Custom Paper Writing & Editing Service
Custom Paper Writing & Editing Service
Custom Paper Writing & Editing ServiceCustom Paper Writing & Editing Service
Custom Paper Writing & Editing Service
Custom Paper Writing & Editing Service

Quick links

1.Company and services

  • Q1: What services do you provide?

    PapersPoint is a reliable custom paper writing and editing service with a goal to help people with their academic writing needs. We provide the following services –

    • Writing papers from scratch
    • Editing
    • Proofreading
    • Rewriting
    • Formatting
  • Q2: What is your company responsible for?

    As soon as we receive the assignment details/brief from you, we find the best suited writer/editor from our large database of subject matter experts.

    Right through the process, we are available to offer you quality support 24/7. We proactively give you updates at every step of the ordering process related to plagiarism checks, proofreading and resolving disputes. Customer service is at the heart of everything we do, and we take full responsibility for on-time delivery and superior quality of the finished paper.

  • Q3: What if my writing assignment is very complex?

    Our team consists of writers who are experts in various kinds of writing ranging from academic writing, business writing and technical writing to creative writing and letter writing. Regardless of how specific or complex your assignment is, we have competent writers to help you with it.

    While filling the order form, you can choose the academic level (high school, undergrad, master’s, doctoral, IB) and click on the drop-down list to pick from our wide range of paper writing options. Be it the level, type of paper or citation – we have writers for every kind of requirement.

  • Q4: What do you mean by ‘IB level of writing’?

    IB level of writing only pertains to International Baccalaureate (IB) students who need help with their Theory of Knowledge essays, PPD forms, Internal Assessments, Extended Essays and other IB writing assignments.

    If you opt for the ‘IB level’, we can guarantee you that the assignment will be assigned to an IB qualified writer. However, if you opt for the ‘high school’ level, we will be unable to give you this assurance.

2.Guarantees

  • Q1: Do you guarantee confidentiality?

    Yes, we guarantee complete confidentiality. Our strict confidentiality policy ensures that your personal information is in secure hands and won’t be shared with any third parties.

    Not just that, the paper we write is exclusively meant for you and won’t be used by us or shared with anyone else. You can know more about our Privacy Policy here.

  • Q2: What if I am not satisfied with the final paper I received?

    Our company guarantees to deliver only top-notch quality academic and business papers by accurately matching your writing requirements to our subject matter experts. However, in case you are not satisfied with the final outcome, you may request for a FREE Revision (revision policy) and depending on the situation, we also offer partial or full refunds.

    To request for a revision:

    • Login to your account
    • Select the order number that needs revision
    • Click ‘Request Revision’ button on the right sidebar

    In order to request for a refund, send an e-mail to dispute@paperspoint.com. Request should be submitted in accordance with our money back policy otherwise it won't be accepted.

  • Q3: How can you guarantee my paper won’t be plagiarized?

    We understand the consequences of plagiarism and would never put our customers in an embarrassing situation which is why we have strict policies against plagiarism in place.

    We use several plagiarism checkers such as Turnitin and Plagscan among others to ensure we deliver 100% original papers. If required, we are also happy to provide a FREE plagiarism report.

  • Q4: How can you guarantee the quality of the paper?

    We guarantee to deliver papers of top-notch quality. In case you are not satisfied, you can ask for a free revision or full/partial refund.

    However, in order to ensure we submit high-quality work, we also need your support in sharing detailed instructions pertaining to your paper, while filling the order form. The more detailed and timelier your instructions are, the better the final output will be.

    We are in this together and rest assured, we do everything we can to ensure you are satisfied with the quality of the paper.

3.Writers

  • Q1: What qualifications do your writers have?

    Superior quality is one of the main cornerstones of our philosophy which is why we hire only the best writers.

    Our team of writers have been handpicked from leading global universities across the US, UK and Australia, hailing coveted professional degrees such as Masters, PhDs and MBAs among others. They are hired after a strict screening process wherein their writing and technical skills are put to test.

    Apart from being subject matter experts in their respective domains, they also possess exceptional writing skills and a brilliant command over English.

  • Q2: Can I talk to my writer directly?

    Due to confidentiality reasons, we do not permit direct communication with the writers. However, you can direct your questions through our customer service representatives who are available for assistance 24/7 via email and live chat.

4.Payments & Pricing

  • Q1: Can I pay with my debit/credit card?

    We offer multiple secure payment options to suit your needs. You can pay via debit card, credit card or PayPal. The debit/credit card payment option can be availed via PayPal’s ‘Pay as a Guest’.

  • Q2: How secure is your online payment method?

    Our payments are routed via PayPal which is known for its safety and security standards. The recipient (which is us) won’t receive your sensitive financial information such as your credit card, debit card or bank account number. In case of disputes, PayPal also offers you comprehensive protection, giving you complete peace of mind.

  • Q3: How do you calculate the price for the assignment?

    We consider the following factors before deciding the price for the assignment –

    • Number of pages/words
    • Academic level of writing required – high school, IB, college, undergraduate, master, PhD, etc.
    • Urgency – shorter the deadline, higher the price

    Do note, that you will get approximately 250-275 words per page depending on the category.

    Rest assured, we work to offer you the best price we can for the assignment.

  • Q4: Can I pay in installments for my writing assignments?

    We understand people may have budget constraints and hence offer flexible payment terms. You do have the option of paying in installments.

    If you wish to avail this option, before placing the order, please contact our support team via email or live chat and discuss the process involved.

  • Q5: Can I get a custom price for my order?

    Yes, we do offer tailor-made, custom prices in the case of large orders such as dissertation paper writing and other vast projects.

  • Q6: Do you offer any free features?

    Yes, we offer the following services for free –

    • Plagiarism report
    • Title page
    • References page
    • Step-by-step delivery which includes submitting drafts in parts to update you on the progress and quality of the paper

5.Order details

  • Q1: How can I place an order?

    Follow these steps to place an order with us -

    • Go to the Order Form
    • Fill the necessary fields such as type of document, discipline, instructions, number of pages and others
    • Sign Up or Sign In
    • Click 'Checkout' button to pay for your order

    Please be as descriptive and specific as possible while filling the order form.

  • Q2: I made a mistake while placing the order. What do I do?

    Don’t worry. If you made a mistake, you can immediately write to us via email or live chat with the details and it will be taken care of.

  • Q3: How will I receive my order?

    The final paper will be sent to you as an attachment via email. Alternatively, you can also download it from our website by logging into your account.

  • Q4: How do I know if my writer/editor has any questions regarding my paper?

    In case the assigned writer/editor has any additional questions regarding your paper, our customer service representative will immediately reach out to you via email. On receiving the questions, we request you to share the necessary details as soon as possible so that no time is wasted in the process.

6.Legality

  • Q1: Is this service legal?

    Yes, our services are legal and in compliance with the US and EU directives and regulations. PapersPoint is a division of Premium Writers Company and strictly abides by the consumer protection laws, fair trading directives and sale of goods and services legislations.

    If you ever feel your consumer rights have been violated, you can take the due course of action and follow the legal course to reclaim your payment.

  • Q2: Is this considered cheating?

    No, availing our services is not considered cheating. PapersPoint does not violate any university/college policies. Just like tutoring services, we are here to help you with your writing needs, and you can rest assured that our service is legit and reliable.

Ready to place an order?

All you have to do is fill the order form and our writers will get onto it immediately, delivering you a high-quality and original paper right on time for submission.

SAVE 15% on your first order

Order Now